The collection and processing of "personal data" is required for the use of HAPPYCAR services. This is, all information that relates to your person and through which you are personally identifiable, whether on your own or in combination with other information available to us (e.g. name, address, e-mail address or user behavior).
HAPPYCAR GmbH is the service provider within the meaning of § 13 German Act for Telemedia Services (in german Telemediengesetz, TMG) and responsible body within the meaning of § 3 Abs. 7 German Data Protection Act.
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2. What Data is Collected and for What Purpose
a) While Using our Website
No personal data is collected while you are looking for information about our car rental offers, except for the data transmitted by your browser in order to enable you to visit the website. These are i. e. your IP address, date and time of the request and the browser type used. Cookies can also be used to optimize the presentation of the website, our products and services and to make them even better tailored to your needs.
b) Data that we Collect in the Event of an Inquiry
If you ae interested in one of our offers, you can send us an inquiry by e-mail or the contact form. The data given in the inquiry will be stored by us for the purpose of processing the inquiry and in the event that further follow-up questions arise. It will not be passed on to third parties
c) Data that we Collect in the Case of a Booking
d) To Whom We Share your Information
We do not pass on any personal data without your consent. However, the forwarding of your personal data to the respective car rental company is necessary in order for a contract to be concluded. If we disclose information to third parties in this context, it is limited to the use of the data for this purpose. We share your information with companies that provide services for us or on our behalf. This applies, for example, to the storage of data with external service providers. If we disclose information to third parties in this context, it is limited to the use of the data for this purpose. In addition to the cases described in this data protection declaration, we will only pass on your data to third parties if you have given your consent to the transfer or if you have expressly requested such a transfer. We also disclose information to third parties when required by law or necessary for the protection of our services, including
- To comply with laws
- If we are forced to respond to legal action (i.e. a search warrant or other court order)
- To confirm or enforce HAPPYCAR's compliance with the HAPPYCAR terms and conditions
e) Duration of Storage
We store your data for as long as it is necessary for the processing of a booking or if it is necessary for the fulfilment of legal retention periods.
4. Google Analytics
5. Social logins (logging in with Google)
- your email address
- your name on your Google account (first and last name)
- the profile image (or the avatar) used on Google
- a link to your Google account
- your gender
- the top-level domain of your logged-in Google account
- the user domain you manage on Google (hosted domain, HD)
This data is used to
- enable us to identify you as our contractual partner
- set up your user account
- check the entered data for plausibility
6. Google DoubleClick
We have integrated components from DoubleClick by Google on our website. DoubleClick is a brand of Google, under which predominantly special on-line marketing solutions are marketed to advertising agencies and publishing houses. DoubleClick by Google transfers data to the DoubleClick server with every impression, click or other activity. Each of these data transfers triggers a cookie request to the browser of the person concerned. If the browser accepts this request, DoubleClick places a cookie in your browser.
DoubleClick uses a cookie ID that is required to complete the technical process. For example, the cookie ID is required to display an advertisement in a browser. DoubleClick may also use the cookie ID to track which ads have already been displayed in a browser to avoid duplication. The cookie ID also enables DoubleClick to track conversions. For example, conversions are captured when a user has previously seen a DoubleClick ad and subsequently makes a purchase on the advertiser's website using the same Internet browser.
7. Google Fonts
We use Google Fonts from Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, as a service to provide fonts for our online offering. To obtain these fonts, you connect to Google LLC's servers and your IP address is transmitted.
The use of Google Fonts is based on our legitimate interests, i.e. interest in a uniform provision as well as the optimization of our online offer according to Art. 6 para. 1 lit. f. GDPR.
8. Google Tag Manager
We use the Google Tag Manager from Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland. Google Tag Manager is used to manage website tags through an interface and allows us to control the precise integration of services on our website and collect data. This allows us to flexibly integrate additional services and evaluate user access to our website.
The use of Google Tag Manager is based on our legitimate interests, i.e. interest in the optimization of our services in accordance with Art. 6 para. 1 lit. f. GDPR.
9. Google reCAPTCHA
We have integrated components from Google reCAPTCHA on our website. Google reCAPTCHA is a service of Google LLC and allows us to distinguish whether a contact request comes from a natural person or is automated by a program. When you access this content, you connect to servers of Google LLC, Gordon House, Barrow Street, Dublin 4, Ireland, where your IP address and, if applicable, browser data such as your user agent are transmitted. Furthermore, Google reCAPTCHA records the user's dwell time and mouse movements to distinguish automated requests from human ones. This data is processed exclusively for the above-mentioned purposes and to maintain the security and functionality of Google reCAPTCHA.
The use of the service is based on our legitimate interests, i.e. for protection when submitting forms according to art. 6 paragraph 1 letter f. GDPR.
10. Hotjar Behavior Analytics
We have integrated Hotjar Behavior Analytics on our website. Hotjar Behavior Analytics is a service of Hotjar Ltd. and provides optimization tools that analyze the behavior and feedback of users of our website through analysis and feedback tools.
This information is used, among other things, to compile reports on website activity and to statistically evaluate visitor data. Furthermore, Hotjar Behavior Analytics records clicks, mouse movements and scroll heights to create so-called heat maps and session replays.
In this case your data will be passed on to the operator of Hotjar Behavior Analytics, Hotjar Ltd, Hotjar Ltd, Level 2, St Julians Business Centre 3 Elia Zammit Street St Julians STJ 3155 Malta.
We process your data with the help of Hotjar Behavior Analytics for the purpose of optimizing our website and for marketing purposes on the basis of your consent in accordance with Art. 6 Par. 1 lit. a. GDPR.
11. Hotjar CDN
A CDN helps to make the contents of our online offer, especially files such as graphics or scripts, available more quickly with the help of regionally or internationally distributed servers. When you access this content, you connect to servers of Hotjar Ltd, Hotjar Ltd, Level 2, St Julians Business Centre 3 Elia Zammit Street St Julians STJ 3155 Malta, where your IP address and, if applicable, browser data such as your user agent are transmitted. This data will be processed solely for the above mentioned purposes and to maintain the security and functionality of Hotjar CDN.
The use of the Content Delivery Network is based on our legitimate interests, i.e. interest in a secure and efficient provision and optimization of our online offer in accordance with Art. 6 Par. 1 lit. f. GDPR.
The concrete storage period of the processed data cannot be influenced by us, but is determined by Hotjar Ltd. Further information can be found in the Hotjar CDN data protection declaration: https://www.hotjar.com/privacy/.
12. Visual Website Optimizer
We have integrated components of Visual Website Optimizer on our website. Visual Website Optimizer is a service of Wingify Software Pvt. Ltd. and provides marketing automation software for marketing services and products, including SEO and content creation, lead management, email marketing, web analytics and A/B testing.
In this case your data will be passed on to the operator of Visual Website Optimizer, Wingify Software Pvt Ltd, KLJ Tower, North, Netaji Subhash Place, Pitam Pura, Delhi, 110034, India.
We process your data with the help of Visual Website Optimizer for the purpose of optimizing our website and for marketing purposes based on your consent in accordance with Art. 6 para. 1 lit. a GDPR.
13. Bing Ads
In this case your data will be transferred to the operator of Bing Ads, Microsoft Corporation, One Microsoft Way Redmond, WA 98052-6399, United States.
We process your data with the help of Bing Ads for the purpose of optimizing our website and for marketing purposes on the basis of your consent in accordance with Art. 6 paragraph 1 lit. a. GDPR.
To receive the newsletter offered on our website, you can register via our form or as part of the ordering process. For the registration to our newsletter we use the so-called double opt-in procedure. Here, a confirmation email is first sent to your specified email address to validate the address. The registration only becomes effective when you click on the activation link contained in the confirmation email. We use your data that has been transferred to us exclusively for sending the newsletter, which may contain information or an offer.
We use SendInBlue to send our newsletter. Your data will therefore be transmitted to SendInBlue GmbH. In doing so, SendInBlue GmbH is prohibited from using your data for purposes other than sending the newsletter. SendInBlue GmbH is not permitted to pass on or sell your data. SendInBlue is a German, certified newsletter software provider, which has been carefully selected according to the requirements of the GDPR and the BDSG (Bundesdatenschutzgesetz) - a federal data protection act.
You can revoke your consent to the storage of data and its use for newsletter dispatch at any time, e.g. via the unsubscribe link in our newsletter.
15. Your Rights Regarding your Personal Data
a) Right to Information
You can use the contact details given at the end of this data protection declaration https://www.happycar.com/contact to make a request for data about the information we have stored about you, free of charge. Upon your request, which must include sufficient information to confirm your identity, we will provide you with a copy of the personal information we hold about you, if you have a right to be contacted. In addition, we will confirm the purposes for which your personal data are used, their recipients and the origin of the information.
b) Right of Rectification
You may also contact us at any time in writing at https://www.happycar.com/contact to request changes to certain personal information that you believe to be inaccurate or unimportant. In addition, you may ask us to block, delete or otherwise remove your personal data. We will update, block, delete or remove your personal data upon request in accordance with applicable law.
c) Right of Cancellation
You can request the deletion of your personal data from us at any time under the contact details given below https://www.happycar.com/contact. We will examine your application and, if necessary, we will comply with it.
d) Revocation of Consent to Use
If you have given your consent to the use of data, you can revoke this at any time under the contact details given below https://www.happycar.com/contact.
e) Right of Appeal
If you believe that the processing of your personal data is illegal, you can complain at any time to the competent supervisory authority. The responsible supervisory authority for data processing by HAPPYCAR is the Hamburg Commissioner for Data Protection and Freedom of Information, Prof. Dr. Johannes Caspar, Klosterwall 6,20095 Hamburg, telephone: 040/428544040, e-mail: firstname.lastname@example.org.
f) Right of Objection
You have the right to object to the use of your personal data at any time. For this purpose, please contact the following address https://www.happycar.com/contact.
a) Nature and scope of processing
We have integrated Zendesk Knowledge Base on our website. Zendesk Knowledge Base is a service of Zendesk, Inc. and provides marketing automation software and support products, including a customer service portal help center.
We use Zendesk Knowledge Base to display a Help Center on our website. There you can find answers to frequently asked questions and other comprehensive information about our services.
Furthermore, Zendesk Knowledge Base is used to process data entered in forms, e.g. when contacting us via contact form. The data provided may be stored in our customer relationship management system (CRM system).
In this case, your data is passed on to the operator of Zendesk Knowledge Base, Zendesk, Inc, 989 Market Street #300, San Francisco, CA 94102
b) Purpose and legal basis
We process your data with the help of Zendesk Knowledge Base for the purpose of handling the contact request and its processing pursuant to Art. 6 para. 1 lit. b. GDPR.
The use of the service is based on our legitimate interests, i.e. interest in optimizing our marketing measures and improving our service quality pursuant to Art. 6 para. 1 lit. f. GDPR.
c) Storage period
17. Contact Details
All requests for information or objections to data processing please contact data-protection[at]happycar.com.
18. Data Protection Officer
Our Data Protection Officer:
PROTEKTO Data Fuse GmbH
Contact person: Kent F. Schwirz
Tel: +49 (0)40 360 234 700