Help & Info
Help & Info
How can I pay for my rental car?
Payment for a rental car should preferably be made by credit card. It is possible to pay by debit card, however at the rental counter you will need a credit card issued to the main driver in order to secure the deposit for your rental car.
Who is allowed to drive the rental car and what are the conditions?
A rental car can be driven by a main driver, that is the person registered in the booking. Additional drivers may be added to the reservation at extra fee. The main and additional drivers are to present a valid driving license, which they have been in possession of for at least one year (please refer to the rental conditions), and a valid identity card/passport. Additionally, the main driver is to present a valid credit card issued in their name.
Do I have to pick up and return the car at any time? What happens if I am late for pick-up?
We recommend that you pick up the car at the agreed time as the availability of the car cannot be guaranteed in case of a delay. As a rule, local suppliers keep vehicles available up to 30 or 60 minutes after the agreed time. If a delay is inevitable, please contact the rental agency (you will find their contact details on the voucher).
What documents are required to pick up the vehicle?
When picking up the vehicle, the main driver is to present the following documents: the printed voucher, their identity card or passport; their driving's license and their valid credit card.

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The HAPPYCAR Service Team is happy to support you.
Monday - Friday: 9am - 6pm CET
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Public holidays in 2022:

New Year’s (Jan 1st 2022) - closed
Good Friday (April 15th 2022) - closed
Easter Monday (April 18th 2021) - closed
Labor Day (May 1st 2022) - closed
Ascension Day (May 26th 2022) - closed
Whit Monday (June 6th 2022) - closed
German Unity Day (Oct 3rd 2022)  - closed
Reformation Day (Oct 31st 2022) - closed
Christmas Eve (Dec 24th 2022) - closed
Christmas Day (Dec 25th 2022) - closed     
Boxing Day (Dec 26th 2022) - closed           
New Year’s Eve (Dec 31st 2022) - closed

In consideration of our headquarters, statutory holidays in Hamburg, Germany apply.
Subject to change without notice.

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