EUR (€) (EN)
  • Nederlands
  • Deutsch
  • Español
  • Polski
  • Deutsch (CH)
  • Français
  • English (US)
  • Italiano
    • Customer ratings 8.8 / 10
  • Quick and easy service
November 28, 2023

How to Proceed When My Rental Car Got Damaged? Step-by-Step Guide!

Renting a car is a convenient way to explore new destinations, but accidents can happen at any time. If you find yourself facing damage to your rental car, it's essential to know how to proceed and potentially get a refund for the incurred costs. In this informative article, we'll guide you through the necessary steps to handle rental car damages and maximize your chances of reimbursement.

How to Proceed When My Rental Car Got Damaged? Step-by-Step Guide!

Which Steps to Take in Case of an Accident/Damage

  1. Safety First:
    Before anything else, ensure everyone's safety. Check for injuries and, if necessary, call emergency services. Always prioritize the well-being of yourself and your passengers.

  2. Document the Damage:
    Once everyone is safe, thoroughly document the damage to the rental car. Take photos and videos from multiple angles, making sure to capture any scratches, dents, or other issues. Note the date, time, and location.

  3. Contact Local Authorities:
    Depending on the severity of the accident, you may need to report it to the local police or relevant authorities. This step is crucial, especially if third parties were involved.

  4. Inform the Rental Company:
    Contact the local supplier as soon as possible. Provide them with all the details of the accident, including the police report if applicable. They will guide you through the next steps, create a damage report and exchange your rental vehicle if needed.

  5. Review Rental Agreement and Insurance:
    Carefully review your rental agreement and insurance coverage. HAPPYCAR offers various insurance options, and understanding what you're covered for is crucial.

  6. Keep All Documents:
    Maintain copies of all documents related to the accident, including rental agreements, insurance policies, accident reports, and correspondence with the rental company. This documentation will be essential and can speed up the process when pursuing a refund.

  7. File a Claim for Reimbursement:
    If you believe you are entitled to a refund for the damage costs, follow HAPPYCAR’s refund process. This will involve submitting a claim online through our contact page with all the necessary documentation. Be patient, as the process may take some time to resolve.

Which Documents Do You Typically Need to File a Claim for Reimbursement?

To be able to receive a refund of the damages after your rental period it is important to have in hand the following information and documents:

  • Description of the incident

  • Signed rental agreement

  • Credit card statement showing the amount paid for the damage

  • Rental invoice

  • Damage report

  • Photographs of the damage

  • police report if applicable (Mandatory when a third party was involved)

Experiencing damage to a rental car can be stressful, but knowing how to handle the situation and seek a refund for the damage costs can make the process smoother. HAPPYCAR is committed to helping its customers in such situations. By following these steps and being prepared, you can navigate the aftermath of a rental car accident with confidence.

  1. Home
  2. How to Proceed When My Rental Car Got Damaged? Step-by-Step Guide!