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November 28, 2023

Understanding "On Request" Bookings and Confirmation Times

Are you wondering how "on request" bookings work? Let's break it down for you in a simple and easy-to-understand way.

Understanding "On Request" Bookings and Confirmation Times

What Does "On Request" Mean?

So, what's the deal with "on request" bookings? Not every booking can be confirmed automatically. Some bookings fall into the "on request" category due to high demand, specific requirements like a special category or size, location factors, or even rental car limitations. When you see the status as "pending," it means your reservation request has been sent to the provider.

How Long Does Confirmation Take?

Now, you might be wondering, how long does it take to get a confirmation? Typically, providers may take up to 48 hours to confirm your booking. In some cases, it might take a bit longer, depending on certain conditions. However, the good news is that most bookings get confirmed within a few hours after you make them. Once your booking is confirmed, we'll send you a rental car voucher. This voucher is crucial and needs to be printed out.

Why Confirmation Takes Time

Several factors come into play, such as the season, the type of car you're looking for, and the location. Most bookings are confirmed quickly by our providers. However, if you're flexible with your rental plans, our customer service team can offer some tips to help you find the best option. For example, airport locations usually have a larger fleet of cars available. This means they tend to offer more options, and sometimes, you can snag a better deal there.

In summary, "on request" bookings are a bit different, and confirmation times can vary. But with a little patience and flexibility, you can still secure a great rental car for your needs. Always remember to check your voucher for accuracy, and if you have any questions, don't hesitate to reach out to our helpful HAPPYCAR team. By understanding these basics, you'll be well-prepared for your next car rental adventure!

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